Firstly, make sure the ball is in the hitting zone. The hitting zone is on the dark green mat, highlighted by the lights.

If your shots are still not tracking, try recalibrating the Trackman. Hit the settings button in the upper left corner and then the calibrate button in the top right (if you are in Shot Analysis, hit the target button). Hit continue and try again!

If your shots are still not tracking, Trackman likely just needs a reset. Swipe up from the bottom of the screen and close Trackman. It will reopen automatically.

If the screen is completely frozen, you will need to restart Trackman. Swipe up from the bottom of the screen and close Trackman. It will reopen automatically.

If the ball is stuck under the map and you are unable to hit it out, Trackman will need to be restarted. Swipe up from the bottom of the screen and close Trackman. It will reopen automatically.

Note: If the ball got stuck under the map, your round is likely corrupted. If you try to reopen that unfinished round, the ball will most likely still be stuck.

Restarting Trackman solves almost every issue. Swipe up from the bottom of the screen and close Trackman. It will reopen automatically.

If you are still having issues and need virtual support, fill out this form, and we will reach out as soon as we can!